First repair, a leak, at 13 months. Cost $90 +tax.
Second repair, a computer chip, at 18 months, cost $400 + tax.
A *@**!! computer chip! Why does a washing machine need a computer chip? They used to have a simple sequential timer, easy to diagnose and easily replaced when it went wrong after about 5 years, I remember. Finally at about ten or twelve years or more it would be time to replace the whole machine, and it never leaked.
Who needs programming on a washing machine? Oh, delicate fabrics they say. What proportion of the household washing load is delicate fabrics? Aren't they better done by hand anyway? The washing machine is for the grunt work and doesn't need a *!*@**%* computer chip. And I don't need $500 + tax worth of repairs before it is two years old.
I'll send this to Sears, and Frigidaire who made it, I'll post the reply if I get one.
Bob Smith
Time traveller from the twentieth century
$400 for a computer chip? You can buy a whole friggin computer for less.
ReplyDeleteYou might want to check out http://www.columbuswashboard.com/
To London Bobby,
ReplyDeleteI came across your blog and I wanted to reach out and apologize for the issues that you've had with your washer. I understand your discontent with these repair issues happening so soon and the expense of the repairs. My name is James and I’m part of the Sears Cares Escalations team. We do value you as a customer and would like to see how we can help with this unfortunate situation. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your blog name (London Bobby) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Thank you James for your prompt response. Details on their way to you by email.
ReplyDeleteCorrection: Cost of machine as part of washer/dryer set: about $400 + tax.
ReplyDeleteCost of repairs to date: $500 + tax.
Response from Sears Cares (U.S.): talk to Sears Canada
Response from Sears Canada: zilch