Thursday, December 1, 2011

Vodaphone visit? Take a bed with you.



Or at least a chair. It seems company policy prohibits sales kiosks from providing anything for a customer to sit on and since it takes at least twenty minutes to service each customer and there are usually three times as many waiting as there are sales people... It's tough on us old geezers who can't stand much more than fifteen minutes.

This is the law:
    As a provider of services to the public:
  • You cannot refuse either directly or indirectly to serve people based on age.
  • You are responsible for meeting the particular needs of older persons. For example, some may require more of your time be it in a doctor's office, a store, or in using public transit services.
This is the new flagship Vodaphone store in London, England. Okay if we sit on the display stands?

Bob
Time traveller from the last century.

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